Powerful features.
Uncluttered experience.

Explore NeverDesk's powerful, intelligent, and uncluttered approach to customer support, and how it can help you provide exceptional customer support around the clock.

#Knowledge Ingestion#AI Assistant#Channels#Unified Inbox#Workflows#FAQ
Knowledge Ingestion

Give the AI the knowledge your team already trusts.

Use the documents, website content, FAQs, and articles your customers should be able to rely on.

Document Uploads

Upload the documents your support team already relies on, such as product manuals, policies, and guides.

  • PDF documents
  • Word (.docx)
  • Support policies and guides

Website Knowledge

Use relevant pages from your website or help centre as a source for AI-assisted customer support.

  • Website crawler
  • Help centre pages
  • Knowledge-base articles

Knowledge Base

Bring FAQs, written articles, and all of your approved sources together in a knowledge base built for retrieval.

  • FAQs and manual articles
  • Intelligent chunking and embeddings
  • Vector search and re-ranking
AI Assistant

The AI knows when to answer and
step aside.

NeverDesk combines your knowledge base with the current conversation, so the assistant can give useful answers without losing sight of the customer.

Knowledge-Grounded Replies

Retrieve relevant business knowledge before generating a response, rather than relying on generic answers.

  • RAG-powered responses
  • Relevant source retrieval
  • Configurable assistant instructions

Conversation Context & Memory

Keep responses connected to the ongoing customer conversation without treating every message as a fresh start.

  • Recent message context
  • Conversation summaries
  • Structured customer facts
  • Background summary updates

Human Handoff

When the answer is not available or a customer needs human judgment, the assistant can ask a clarifying question or hand the conversation over.

  • Clarifying questions and honest fallback replies
  • Take Over and Resume AI controls
  • AI pauses while a human is active
  • One continuous conversation
Customer Channels

Support from the channels your customers actually use.

Bring website chat, WhatsApp, and supported webhook-based email conversations into one support workflow.

Website Chat Widget

Add an embeddable AI-powered chat experience to your website, then step in when a customer needs a person.

  • Custom Branding & Colors
  • Welcome message and AI replies
  • File uploads and human takeover

WhatsApp Support

Receive and reply to customer WhatsApp messages from NeverDesk, alongside the rest of your support conversations.

  • WhatsApp Business API
  • Send and receive messages
  • Images and documents

Email Integration

Bring supported webhook email conversations into NeverDesk so your team can reply in the same workspace.

  • Inbound email via webhook
  • Reply from NeverDesk
  • Threaded conversations
  • Attachments
Unified Inbox & Collaboration

A shared inbox for every support conversation.

Keep work organised, bring in the right teammate, and see exactly what needs attention without jumping between tools.

Conversation Management

Work through customer conversations from a single inbox instead of switching between individual channel tools.

  • Search and filters
  • Open, closed, and assigned states
  • Close and reopen conversations
  • Attachments in the conversation

Team Management

Set up the people who support your customers and make it clear who owns each conversation.

  • Owner, admin, and agent roles
  • Invite team members
  • Assign conversations

Basic Analytics

See the essential metrics that help a growing team understand its support workload and response performance.

  • Conversations today and open conversations
  • AI- and human-resolved conversations
  • First response and resolution time
Business Operations

Built for the work around every conversation.

Manage access and usage while setting up straightforward workflows that keep support moving.

Customizable Workflows

Use simple automation to make sure conversations reach the right queue and the right person.

  • Automated ticket creation and categorisation
  • Skill-based routing
  • Assignment based on your team’s expertise
Feature FAQ

Frequently Asked Questions

What context does the AI retain during a conversation?
Never Desk uses recent messages, conversation summaries, and structured customer facts to keep replies connected to the ongoing conversation.
Can I customize the website chat widget?
Yes. You can customize the widget branding, colors, and welcome message. Customers can also upload files within the chat.
How are conversations organized in the shared inbox?
The inbox provides search and filters, open and closed conversation states, and assignment to teammates. You can close or reopen conversations and view attachments within the conversation.
What controls are available for managing my support team?
You can invite team members, use owner, admin, and agent roles, and assign conversations to individual teammates so each conversation has a clear owner.
Which support metrics can I track?
Basic analytics show conversations today, open conversations, AI- and human-resolved conversations, first response time, and resolution time.

Build Your Business's AI Support Agent Today

Bring your business knowledge, customer conversations, and support team into one focused AI-assisted workflow.